Intelligent Network Operations & Customer Care

Telecommunication companies grapple with complex network infrastructures, massive data volumes, and the demand for always-on customer service. Manual fault detection, reactive problem-solving, and generic customer interactions lead to high operational costs and customer churn.

ZeroStone deploys multi-agent AI platforms that autonomously monitor, optimize, and manage telco networks, while simultaneously revolutionizing customer care. These agents detect anomalies, predict outages, self-heal network segments, and deliver truly personalized service experiences, freeing up human experts for strategic initiatives.

How It Works

• Network Monitoring Agents: Continuously scan network performance, identify deviations, and flag potential issues.
• Self-Healing Agents: Autonomously initiate corrective actions for detected network faults, minimizing downtime.
• Proactive Customer Care Agents: Monitor service quality per user, predict potential dissatisfaction, and initiate personalized outreach or troubleshooting.
• Hyper-Personalization Agents: Leverage customer data to tailor service offerings, recommendations, and support interactions in real-time.

Features

• Autonomous Network Optimization: AI agents continuously adjust network parameters for optimal performance, capacity, and energy efficiency.
•  Predictive Fault Detection & Remediation: Agents identify subtle precursors to network issues and initiate automated fixes before service impact.
• Multi-Channel Customer Service Agents: Intelligent agents handle inquiries, resolve common issues, and escalate complex cases with full context.
• Personalized Service & Offer Recommendation: Agents analyze customer usage and preferences to proactively suggest tailored plans or features.

Impact

• Reduce network downtime by up to 30%.
• Decrease customer support call volumes by 40% for routine inquiries.
• Improve customer satisfaction scores by delivering personalized experiences.
• Reallocate highly skilled engineers and customer service representatives to more complex and strategic tasks.